LEGAL & COMPLIANCE

At Palladium Hair & Beauty Company, your trust is foundational to everything we do.
We are committed to delivering an experience rooted in transparency, responsibility, and respect for your privacy. Whether you visit us in Gauteng or the Western Cape, we safeguard your information with the highest standards of care and integrity.
Below you’ll find our full terms, policies, and responsibilities — clear, accessible, and crafted to ensure that every interaction with Palladium remains safe, compliant, and grounded in excellence.

BACK TO HOME

LEGAL & COMPLIANCE

At Palladium Hair & Beauty Company, your trust is foundational to everything we do.
We are committed to delivering an experience rooted in transparency, responsibility, and respect for your privacy. Whether you visit us in Gauteng or the Western Cape, we safeguard your information with the highest standards of care and integrity.
Below you’ll find our full terms, policies, and responsibilities — clear, accessible, and crafted to ensure that every interaction with Palladium remains safe, compliant, and grounded in excellence.

TERMS & CONDITIONS

  • The site www.palladiumhair.com (hereinafter The Site) is published and operated by the company, Palladium Hair & Beauty Company, a private company with registered office at Shop 3, Waterkloof Heights Shopping Center, Club Avenue, Waterkloof Heights, Pretoria 0081, Gauteng, South Africa
    • Company Registration number 572 161 123 | VAT number FR93572161123
    • Company Chief Director: Genevieve Germaine Abouchabki
    • You can reach us:
      By telephone at the following number: + 27 12 460 2242 or 3 By email at the following address: adminp@palladiumhair.com
  • The Site is hosted by The Pen Haus, a sole proprietor with registered office at 15 Kei Apple Road, Sea Point, Cape Town 8005, Western Cape, South Africa
    • You can reach us by email at the following address: studio@thepenhaus.com

General Terms of Use Locally & Internationally:

These General Terms of Use govern your access to and use of the Palladium Hair & Beauty Company website (“the Site”), our online booking platforms, and any digital services operated under the Palladium brand. By using the Site, you confirm that you have read, understood, and agree to be bound by these Terms.

Palladium Hair & Beauty Company is a South African business operating in Gauteng and the Western Cape. All transactions, rights, and obligations arising from the use of this Site are governed by South African law, including the Consumer Protection Act 68 of 2008 (CPA), the Protection of Personal Information Act 4 of 2013 (POPIA), and the Electronic Communications and Transactions Act 25 of 2002 (ECT Act).

  1. Website Use: The Site and all content found on it — including text, imagery, branding, and digital assets — are the property of Palladium Hair & Beauty Company and may not be copied, reproduced, modified, distributed, or used for commercial purposes without our prior written consent. You agree to use the Site only for lawful purposes and not to engage in any conduct that disrupts, damages, or impairs the functioning of the Site or infringes the rights of Palladium or any third party.
  2. Appointments & Bookings: All appointments made through our online booking system are subject to availability.
    • Prices, services, and schedules may change without prior notice.
    • To ensure the best experience for our clients and our team, Palladium reserves the right to:
      1. request confirmation before finalizing a booking,
      2. modify or reschedule appointments when necessary,
      3. apply cancellation or no-show fees where applicable and clearly displayed.
    • Where fees apply, they will always be aligned with the Consumer Protection Act.
  3. Pricing & Payments: All prices displayed on the Site are in South African Rands (ZAR) and include VAT where applicable.
    • Palladium reserves the right to update prices, promotions, or service offerings without prior notice.
    • In-salon prices may differ from online listings depending on stylist experience, product usage, or client requirements.
    • Payments for services or retail purchases are processed securely according to the ECT Act and POPIA requirements governing online transactions and data protection.
⸻
4. Retail Products & Professional Advice
Product recommendations made on the Site or in-salon are based on professional guidance, but results may vary depending on individual hair type, skin condition, or lifestyle factors.
Palladium is not liable for adverse effects arising from the misuse of professional products, use against professional advice, or the combination of products with chemicals not recommended by stylists or technicians.
⸻
5. Refunds & Returns
In accordance with the CPA:
•Services that do not meet reasonable quality standards will be corrected at no additional cost, or refunded where appropriate.
•Retail products may be returned within 7 days if unused, unopened, and accompanied by proof of purchase.
•For hygiene reasons, opened or used beauty products cannot be returned unless defective.
All refunds and exchanges remain at the discretion of management and must comply with South African consumer law.
⸻
6. Intellectual Property
All trademarks, logos, imagery, copywriting, layouts, and digital assets displayed on the Site are protected under South African intellectual property laws.
No part of the Site may be reproduced or repurposed without written permission from Palladium Hair & Beauty Company.
⸻
7. Third-Party Links
The Site may contain links to external websites or platforms for convenience. Palladium does not control, endorse, or assume responsibility for the content, policies, or services of third-party sites.
Accessing these links is at the user’s own risk.
⸻
8. Limitation of Liability
While Palladium strives for accuracy, reliability, and security, we do not guarantee:
•uninterrupted access to the Site,
•error-free functionality, or
•completeness of information.
Palladium is not liable for any direct, indirect, or consequential loss arising from use of the Site, online booking tools, or reliance on displayed content — except where liability cannot be excluded under South African law.
⸻
9. Updates to These Terms
Palladium may revise or update these Terms from time to time.
By continuing to use the Site after updates are published, you accept the revised Terms automatically.
Last updated: 15 February 2026
At Palladium Hair & Beauty Company, we are committed to protecting your privacy and ensuring that your online experience is refined, seamless, and aligned with the standards of excellence our brand represents. This Cookies Policy explains how and why cookies are used on our website and how they support both functionality and user experience.
  1. What Are Cookies? Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences, improve performance, and allow certain features to operate correctly. Cookies do not identify you personally, and they do not give us access to your device.
  2. Why We Use Cookies We use cookies to:
    1. Ensure the website functions correctly
    2. Provide a smoother, faster browsing experience
    3. Analyse how visitors use our website (to improve our design, content, and layout)
    4. Support security and fraud-prevention
    5. Remember preferences such as your location, device type, and previously viewed sections
    6. Enable integrations such as booking platforms and embedded media (e.g., videos, maps)
  3. Types of Cookies We Use
    1. Essential Cookies: Required for the website to operate. These enable security features, page navigation, and core functions. Without these cookies, the site cannot work properly.
    2. Performance & Analytics Cookies: These cookies help us understand how visitors use the website — which pages are viewed most often, how users navigate, and where we can improve. All information is aggregated and anonymous.
    3. Functional Cookies: These remember your preferences — such as your chosen branch (Pretoria or Cape Town), page zoom level, or previously expanded sections — so your experience feels effortless and personalised.
    4. Marketing & Third-Party Cookies Used only if enabled. These may support:
      1. Online bookings
      2. Social media integrations
      3. Embedded videos or maps
      4. Measurement tools that help us refine our marketing
      5. No third-party cookie collects personal information without your consent.
  4. Managing or Disabling Cookies You can control cookies via your browser settings. Most browsers allow you to:
    1. Delete existing cookies
    2. Block all cookies
    3. Block cookies from specific websites
    4. Receive a notification before a cookie is stored Please note: disabling certain cookies may affect the functionality and smoothness of parts of the website — including bookings, forms, or interactive design elements.
  5. POPIA Compliance We process any information collected through cookies in accordance with the Protection of Personal Information Act (POPIA). We do not:
    1. Sell your data
    2. Share personal information with third parties without lawful basis
    3. Track your browsing beyond our website Any analytics data is anonymised and used only to enhance your digital experience.
  6. Updates to This Cookies Policy We may update this policy from time to time to reflect changes in technology, legislation, or our website’s functionality. Updated versions will be posted on this page with a revised “Last updated” date.
  7. Contact Us If you have questions about this Cookies Policy or how we use data, please contact: Palladium Hair & Beauty Company Email: adminp@palladiumhair.com Phone: +27 12 460 2242 or 3

Palladium Hair & Beauty Company is responsible for ensuring that the information on this website is accurate, up to date, and presented with professional care. We provide our services with reasonable skill and attention, and we take all practical steps to protect the security and confidentiality of your personal information.

All bookings, prices, and service details are subject to availability and may change without prior notice.

PRIVACY POLICY

Palladium Hair & Beauty Company is committed to safeguarding your personal information with the same care and intentionality that defines our service. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our salon, use our website, make a booking, or engage with any of our services.
We adhere to the Protection of Personal Information Act, 2013 (POPIA), and we only process personal information in ways that are lawful, transparent, and aligned with the purpose for which it was collected. By engaging with Palladium, you consent to the handling of your information as described in this policy.
Your privacy is not an afterthought — it is a core part of the respectful, premium experience we are dedicated to delivering. If you have any questions or require further clarity, our team is always available to assist.

At Palladium Hair, Beauty & Wellness, we collect only the information necessary to provide you with a seamless, elevated client experience. This includes:

  • Identity information such as your name and surname.
  • Contact details including your mobile number, email address, or preferred communication channel.
  • Appointment and service history, allowing our stylists, therapists, and technicians to tailor each visit with precision.
  • Product preferences and notes shared with your stylist or therapist so we can maintain consistency in your treatments and recommendations.
  • Payment and billing information, strictly for secure transaction processing.
  • Digital interaction data, such as website usage patterns or booking behaviour, helping us enhance and refine our online experience.

We do not collect unnecessary, invasive, or unrelated data. Every piece of information you share with us serves only one purpose: to honour your privacy while delivering world-class care that feels personal, safe, and consistently exceptional.

We collect you personal data through a combination of direct interactions and standard, privacy-safe digital processes. This includes information you provide when booking an appointment, completing consultation forms, signing up for updates, contacting us, or communicating with our team in person or online.

We also gather limited technical data through our website — such as device identifiers, browsing activity, and cookie data — to ensure smooth functionality and enhance your experience.

In addition, third-party tools (such as booking platforms or payment processors) may securely share relevant information with us as part of delivering our services. We only collect what is necessary, and always in a lawful, transparent, and respectful manner.

“Personal Data”
Any information that identifies you as an individual, including your name, contact details, booking information, and any preferences you choose to share with us.
“Processing”
Any activity involving your personal data — such as collecting, storing, using, updating, or deleting it — carried out in accordance with South Africa’s Protection of Personal Information Act (POPIA).
“POPIA”
The Protection of Personal Information Act, 4 of 2013, South Africa’s primary data-protection law regulating how personal data is collected, processed, stored, and safeguarded.
“Data Subject”
The natural person to whom the personal data belongs — in this case, you, the client or website visitor.
“Responsible Party”
Palladium Hair Company, as the entity that determines why and how your personal data is processed.
“Operator”
Any external service provider appointed by Palladium Hair Company to process personal data on our behalf (e.g., booking platforms, payment gateways, email service providers).
“Consent”
A clear and voluntary indication of your agreement to the processing of your personal data.
“Third Parties”
External companies or individuals who provide supporting services to Palladium Hair Company — for example, IT providers, booking system partners, and professional service consultants.
“Cookies”
Small text files stored on your device when you visit our website, used to enhance your browsing experience and support basic site functionality.